ServiceNow Business Analyst

The ServiceNow Business Analyst will drive CMDB, ITSM, and ITOM initiatives by bridging business requirements with technical solutions to ensure accurate service visibility and operational efficiency. This role involves leading workshops to capture requirements, defining CI classes and service models aligned with CSDM, and aligning CMDB with ITSM processes for impact analysis and risk assessment. The position also requires establishing data governance frameworks, managing stakeholder relationships, and supporting UAT and training efforts to drive adoption.