ServiceNow Business Analyst

The ServiceNow Business Analyst plays a critical role in driving CMDB, ITSM, and ITOM initiatives by bridging business requirements with technical solutions. The role requires strong expertise in CMDB data modeling, ITSM process alignment, and ITOM capabilities to ensure accurate service visibility, operational efficiency, and data-driven decision-making across the enterprise. This position involves leading workshops, defining data models, and ensuring alignment with ITIL v4 best practices.