ServiceNow Functional Consultant
BDO Canada(1 month ago)
About this role
A ServiceNow Functional Consultant at BDO designs and optimizes service management processes within ServiceNow for internal and client engagements. The role supports ServiceNow transformations including ITSM and CSM implementations, platform modernizations, and legacy tool migrations. This position is Canada-wide and focuses on translating business needs into scalable, best-practice solutions that drive measurable outcomes.
Required Skills
- ServiceNow
- ITSM
- CSM
- Process Design
- Requirements Gathering
- Backlog Management
- Workshop Facilitation
- UAT Support
- Change Adoption
- Stakeholder Management
+1 more
Qualifications
- ServiceNow ITSM Certification
- ServiceNow CSM Certification
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