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ServiceNow ITSM Consultant at Guidehouse - ApplyBlast

ServiceNow ITSM Consultant

Guidehouse

1 month ago

3.2 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

This role leads ServiceNow initiatives focused on IT Service Management, engaging with stakeholders to gather requirements and design scalable solutions that enhance the end-user support experience. The position involves analyzing current operations, defining future-state processes aligned with ITIL best practices, and collaborating with technical teams to configure ITSM modules and optimize knowledge management. The consultant will also conduct system assessments, develop functional documentation, and support user acceptance testing and training efforts.

Responsibilities

Lead ServiceNow ITSM initiatives and design scalable solutions
Analyze current-state operations and define future-state support processes
Configure ITSM modules and optimize knowledge management workflows

Skills

Qualifications

Active Secret Federal or DoD security clearanceBachelor's degree

About Guidehouse

guidehouse.com

Headquarters

Mclean, Virginia, United States

Company Size

10001+ employees

Founded

2018

View Profile

Guidehouse is a leading advisory firm that specializes in integrating commercial and public sector solutions to tackle complex challenges faced by clients. As a unique scaled advisory organization, it leverages insights from both government and commercial perspectives within its various industry segments. Guidehouse provides a range of technology and managed services, focusing on key sectors such as healthcare, financial services, defense, and infrastructure. The firm is recognized for its innovative approach to problem-solving, which combines strategic expertise with practical implementation.