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ServiceNow ITSM Developer at JLL - ApplyBlast

ServiceNow ITSM Developer

JLL

8 days ago

Jalisco, Mexico

Onsite

Full Time

Senior

0 applicants

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About this role

JLL is seeking a mid-to-senior ServiceNow ITSM Developer to design, build, and improve core IT service management processes on the ServiceNow platform. The role focuses on automating workflows, implementing AI-driven solutions, and ensuring alignment with ITIL 4 practices to enhance efficiency and self-service capabilities. This position requires strong development skills, ITSM expertise, and the ability to apply best practices to JLL's specific business environment.

Responsibilities

Configure and extend core ITSM modules including Incident, Problem, and Change Management
Build automated workflows and self-service experiences using ServiceNow platform capabilities
Implement AI and agentic automation for incident triage and request handling

Skills

Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM)ITIL 4 FoundationServiceNow Certified Technical Architect (CTA)