ServiceNow Product Owner

The ServiceNow Product Owner at Masdar is responsible for transforming the ServiceNow platform into a centralized enterprise workflow and service management solution across IT, HR, Facilities, and Corporate Services. This role involves defining the product vision, managing the roadmap, and driving standardization, automation, and adoption while ensuring platform governance and vendor accountability. The position requires evolving ITIL processes, maturing ITOM capabilities, and expanding AI-powered virtual agent features to enhance service delivery and operational efficiency.