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ServiceNow Quality Engineer at TELUS Digital - ApplyBlast

ServiceNow Quality Engineer

TELUS Digital

3 months ago

3.5 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A ServiceNow Quality Engineer at TELUS Digital owns the complete quality assurance strategy within the ServiceNow platform, managing test planning, design, and execution across ITSM and CSM modules. The role involves creating automated test suites using the ServiceNow Automated Test Framework (ATF), participating in Agile ceremonies, and leveraging Generative AI to improve testing efficiency. This position requires embedding within development cycles to define acceptance criteria, track defects, and ensure end-to-end quality before production promotion.

Responsibilities

Own the complete quality assurance strategy for each sprint within ServiceNow
Design and maintain automated test suites using the ServiceNow Automated Test Framework
Execute manual and automated testing for ITSM and CSM modules
Collaborate with stakeholders to define acceptance criteria and validate requirements
Leverage Generative AI tools to accelerate test case creation and documentation

Skills

Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)

About TELUS Digital

telusdigital.com

Headquarters

Vancouver, British Columbia, Canada

Company Size

10001+ employees

Founded

2005

View Profile

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.