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Services Engagement Director at Genesys - ApplyBlast

Services Engagement Director

Genesys

3 days ago

Sydney, New South Wales, Australia

Hybrid

Full Time

Director

0 applicants

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About this role

The Services Engagement Director shapes how Genesys Professional Services helps customers turn customer experience strategy into successful implementation, consulting, and managed services engagements. This role owns the development and progression of strategic services opportunities, influencing customer investment decisions and driving services bookings that support sustainable revenue growth. As a senior member of Genesys pursuit teams, you will partner with Account Executives, Customer Success Managers, services leaders, and customer stakeholders to align business priorities with services solutions that deliver tangible customer value.

Responsibilities

Own end-to-end development of strategic Professional Services opportunities to achieve quarterly bookings objectives
Drive alignment across Account Executives and Customer Success Managers to build coordinated pursuit strategies
Lead customer presentations and proposals connecting Genesys services capabilities with customer objectives

Skills

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.