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Settlement Resolution Specialist at velera - ApplyBlast

Settlement Resolution Specialist

velera

5 months ago

3.3 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Settlement Resolution Specialist at Velera provides senior level guidance and subject matter expertise on escalated Settlement inquiries from Financial Institutions, internal units, or members. Primary duties include researching and resolving client and cardholder tickets related to errors, exceptions, and rejects, and posting daily settlement entries in Velera’s general ledgers in compliance with card association and regulatory standards and deadlines.

Responsibilities

Research and resolve client and cardholder tickets related to errors, exceptions, and rejects
Post daily settlement entries in Velera’s general ledgers in compliance with card association and regulatory standards
Analyze cardholder fraud/dispute information or documentation and apply appropriate case actions
Review chargeback steps to ensure cases were worked properly and follow card association, regulatory, and department guidelines
Generate cardholder correspondence to ensure compliance with regulatory and card association requirements

Skills

Qualifications

High School Education / GEDAssociate's Degree or EquivalentMinimum 2 years as a Case Management RepMinimum 2 years' experience in a credit/debit card environmentMinimum 2 years customer service experience

About velera

velera.com

Headquarters

Tampa, Florida, United States

Company Size

1001-5000 employees

Founded

1977

View Profile

Velera provides payments and financial technology solutions for credit unions and other financial institutions. The company offers services spanning card processing, digital banking, lending, contact center support, and client growth solutions to help members and institutions operate more effectively. Velera operates in the financial services and fintech industry.