Shift Coordinator - Delivery Senior Specialist

The Shift Coordinator serves as the operational lead during assigned regional shifts, ensuring effective coordination of network and infrastructure operations, ticket queue management, and incident escalation. This semi-technical role requires sufficient technical knowledge to understand incidents and business impact while acting as the primary coordination point for engineering teams and stakeholders. The position involves managing daily and weekly operational reporting, facilitating shift handovers, and maintaining operational discipline to ensure service continuity.