Shift Engineer

This role involves working in the Technology Operations Networks Operations Centre as a shift engineer, providing network monitoring, initial fault diagnosis, and resolution across a range of technologies including SDH, PDH, and Optical. The position requires proactive monitoring of customer networks, timely response to fault reports, and adherence to SLA agreements to ensure operational success. The engineer will also collaborate with internal teams, third-party providers, and customers to resolve incidents and maintain quality procedures.