Shift Lead SAP Basis & Database Operations (24x7)

The Shift Lead oversees SAP Basis and SAP HANA database operations within a 24x7 support environment, acting as the single point of contact for operational stability and incident management. This role involves coordinating daily activities, managing ticket triage, and ensuring SLA compliance while leading technical teams during major incidents. The position requires strong communication skills to facilitate stakeholder updates and maintain operational documentation across shifts.