Shift Lead SAP Basis & Database Operations (24x7)

The Shift Lead oversees SAP Basis and SAP HANA database operations within a 24x7 support environment, acting as the single point of contact for operational stability and incident management. This role involves coordinating daily activities, managing ticket triage, and ensuring SLA compliance while leading technical teams during critical incidents. The position requires effective communication with stakeholders and the ability to drive proactive problem management and continuous service improvement.