Shipping & Receiving Manager, RMA Service

The RMA Shipping & Receiving Manager is a strategic operations leader responsible for directing all aspects of warehouse operations, shipping and receiving functions, inventory control, reverse logistics, and Return Merchandise Authorization (RMA) processes. This role drives operational excellence by ensuring inventory accuracy, optimizing material flow, improving warehouse productivity, and delivering exceptional service to customers and internal stakeholders. The successful candidate will lead a cross-functional warehouse team, establish best-in-class logistics practices, manage complex RMA and warranty return programs, and implement continuous improvement initiatives that support business growth, quality objectives, and customer satisfaction.