Showroom Leader (Charlotte, NC)

Ernesta(8 days ago)

Charlotte, NCOnsiteFull TimeSenior$90,000 - $120,000Customer Experience and Sales

About this role

Ernesta is seeking an experienced Showroom Leader to oversee its retail showroom, manage a sales team, and enhance customer experience by providing expert guidance on custom rugs. The role involves team leadership, customer engagement, and operational management within a design-focused environment.

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Required Skills

Sales Management
Customer Service
Interior Design
Team Leadership
CRM
Retail Operations
Communication
Proactive Outreach
Organization
Tech Savvy

About Ernesta

ernestarugs.com

Ernesta is a US-based rug brand that designs and sells high-quality, customizable area rugs—offering wool, wool-blend, flatweave, tufted-loop and performance finishes in custom sizes to fit any room. They operate primarily online, positioning themselves as a direct-to-consumer source that emphasizes precise fit, premium materials, curated design options, and a smooth delivery experience. Ernesta supports customers with dedicated service and a designer-oriented catalog that appeals to homeowners and interior designers seeking tailored, well-made rugs.

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