Site Reliability Engineer (SRE) L1 Generalist

We are seeking a Site Reliability Engineer (SRE) L1 Generalist with 5–7 years of experience in infrastructure operations, cloud services, production support, monitoring, incident management, and reliability-focused operations. The role serves as the first line of operational support for critical services, with responsibility for monitoring, initial diagnosis, runbook-based remediation, evidence collection, ticket documentation, and timely escalation to L2/L3 or specialist teams. The successful candidate will work across infrastructure, cloud, network, platform, database, middleware, and application support teams to improve service availability, operational consistency, and customer experience.