Site Reliability Engineer

Convoso

1 year ago

3.7 on Glassdoor

Vadodara, Gujarat, India

Hybrid

Full Time

Senior

0 applicants

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About this role

Convoso is hiring a Site Reliability Engineer to support the reliability, scalability, and availability of its AI-powered contact center platform. The role sits within a fast-growing, collaborative engineering organization and requires quick ramp-up, cross-team collaboration, and contributing to long-term platform improvements. The position operates in a hybrid/remote environment and supports global operations and on-premises data center infrastructure.

Skills

Qualifications

Bachelor's Degree in Computer Science or Related FieldMaster's Degree in Computer Science or Related Field

About Convoso

convoso.com

Convoso is an AI-powered cloud contact center platform that provides outbound dialer software and call center tools designed to boost contact rates and revenue. The platform includes predictive, progressive, and power dialing, automated lead management and routing, speech analytics/AI-driven lead prioritization, and real-time reporting. Convoso also offers compliance and call recording, CRM and third‑party integrations, and workforce/agent management features to optimize operations. Enterprises and contact centers use Convoso for its automation, configurable dialing strategies, and analytics to improve efficiency and conversions.