Site Reliability Engineer
Convoso(1 year ago)
About this role
Convoso is hiring a Site Reliability Engineer to support the reliability, scalability, and availability of its AI-powered contact center platform. The role sits within a fast-growing, collaborative engineering organization and requires quick ramp-up, cross-team collaboration, and contributing to long-term platform improvements. The position operates in a hybrid/remote environment and supports global operations and on-premises data center infrastructure.
Required Skills
- Linux
- AWS
- Terraform
- Ansible
- CloudFormation
- Chef
- Python
- Bash
- Logging
- MySQL
+16 more
Qualifications
- Bachelor's Degree in Computer Science or Related Field
- Master's Degree in Computer Science or Related Field
About Convoso
convoso.comConvoso is an AI-powered cloud contact center platform that provides outbound dialer software and call center tools designed to boost contact rates and revenue. The platform includes predictive, progressive, and power dialing, automated lead management and routing, speech analytics/AI-driven lead prioritization, and real-time reporting. Convoso also offers compliance and call recording, CRM and third‑party integrations, and workforce/agent management features to optimize operations. Enterprises and contact centers use Convoso for its automation, configurable dialing strategies, and analytics to improve efficiency and conversions.