Site Reliability Engineer

Five9(28 days ago)

HybridFull TimeMedior$71,800 - $190,000Engineering

About this role

The Site Reliability Engineer will design, build, and maintain highly reliable, scalable cloud and on-premise systems while balancing software development and operational responsibilities. The role focuses on automation, observability, incident response, and cost and capacity optimization, working closely with platform, application, and database teams. The position supports SLIs/SLOs, CI/CD pipelines, IaC, and security/compliance practices to enable rapid, reliable delivery of services.

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Required Skills

Dashboards
Monitoring
Incident Response
On-Call
CI/CD
IaC
Terraform
Ansible
Configuration Management
Security Automation

+27 more

Qualifications

Bachelor's Degree in Computer Science or Engineering

About Five9

five9.com

Five9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.