Oracle
The Small Business Help Desk Representative serves as the first point of contact for internal and external customers, delivering exceptional service through phone interactions and technical problem-solving. This role requires managing incoming calls and emails, accurately triaging requests, and resolving issues using established protocols and resources. The position demands strong critical thinking, rapid learning capabilities, and disciplined ticket management to ensure timely and professional service delivery.
Oracle is a global technology company that builds database software, enterprise applications, and cloud infrastructure for businesses of all sizes. Its Oracle Cloud offers IaaS and PaaS along with a broad SaaS portfolio for ERP, HCM, and customer experience (CX). For marketers, Oracle provides data-driven marketing and social media tools (including Oracle Marketing Cloud/Eloqua and CX Marketing) to manage campaigns, personalization, and measurement across the customer journey. Organizations choose Oracle for its integrated data and analytics, enterprise-grade scalability, and global support for mission-critical deployments.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Oracle.
Small Business Help Desk Representative
oraclecloudinfrastructure
Small Business Help Desk Representative
Oracle
Small Business Help Desk Representative
oraclecloudinfrastructure
Small Business Help Desk Representative
oraclecloudinfrastructure
Small Business Help Desk Representative
oraclecloudinfrastructure
Small Business Help Desk Representative
oraclecloudinfrastructure