Smart Hands Engineer (5 Positions)

Campus Opportunities(6 days ago)

OnsiteFull TimeMedior$47,586 - $87,558.13IT and Network Infrastructure

About this role

The Smart Hands Engineer at Georgetown University is responsible for supporting and maintaining the university's network and telecommunications infrastructure. The role involves physical and technical assistance to ensure reliable, efficient, and secure IT services across multiple campuses and international sites, combining hands-on field work with strategic planning.

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Required Skills

Network Monitoring
Cabling
Fiber Optic
Troubleshooting
RMA
Network Standards
Project Management
Wireless Access Points
Telecommunications
Network Equipment

Qualifications

Bachelor’s degree in a relevant technical field
3-5 years experience in network support
Experience with Meraki, SolarWinds, Nagios
Physical infrastructure knowledge
Network troubleshooting skills

About Campus Opportunities

georgetown.edu

New Relic is a SaaS observability and telemetry platform that helps engineering teams instrument, monitor, and troubleshoot applications and infrastructure. It provides APM, infrastructure and host monitoring, logs, metrics, distributed tracing, real-user monitoring, synthetics, alerting, and dashboards through a unified interface and query language (NRQL). Lightweight agents and integrations collect telemetry from apps, browsers, cloud services, containers, and networks so teams can correlate signals and perform root-cause analysis in real time. Organizations use New Relic to reduce mean time to resolution, optimize performance and costs, and gain end-to-end visibility across their stacks.

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