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SMB Customer Success Manager at Sitemate - ApplyBlast

SMB Customer Success Manager

Sitemate

14 days ago

4.8 on Glassdoor

Sydney, New South Wales, Australia

Hybrid

Full Time

Junior

0 applicants

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About this role

The SMB Customer Success Manager at Sitemate serves as the primary post-sale partner for a portfolio of customers in the built world industries, driving activation, retention, and growth. This role involves guiding customers through onboarding, ensuring rapid value realization, and embedding Sitemate's products into their workflows. The position requires collaboration with internal teams to remove blockers, improve customer outcomes, and provide feedback that influences product development.

Responsibilities

Manage portfolio of SMB customers as main point of contact post-sale
Run onboarding and activation processes to drive customer adoption
Monitor account health and identify growth opportunities for expansion

Skills

About Sitemate

sitemate.com

Headquarters

Surry Hills, New South Wales, Australia

Company Size

51-200 employees

Founded

2015

View Profile

Sitemate is a no-code software platform that provides user-friendly tools for the construction and industrial sectors to enhance operational efficiency and streamline processes. With thousands of industrial companies leveraging its integrated management system, Sitemate enables businesses to digitize workflows, manage safety and quality standards, and optimize fleet management through intuitive mobile and desktop applications. The platform's versatility is highlighted by its various applications, including Dashpivot for project management and Gearbelt for fleet management, catering to the unique needs of the built world.