SMB Support Engineer

LiveOak Fiber(1 month ago)

Niceville, FLOnsiteFull TimeMedior$65,567 - $88,625 (estimated)Technical Support

About this role

The SMB Support Engineer at LiveOak Fiber provides advanced technical assistance to small and medium business customers through both remote and on-site support. The role serves as an escalation point for complex networking and service issues and supports field technicians with challenging installations and upgrades. It requires extensive hands-on work with network equipment and close collaboration with operations, engineering, and customer service teams. The position is based in Niceville, FL and involves regular travel and occasional after-hours support.

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Required Skills

Technical Support
SMB Support
MDU Support
Network Troubleshooting
Routing Protocols
Voice Services
ONT Configuration
Router Configuration
Switch Configuration
Wi-Fi Systems

+19 more

Qualifications

CompTIA Network+
CCNA

About LiveOak Fiber

liveoakfiber.com

LiveOak Fiber is a broadband provider offering reliable, high‑speed fiber internet to both residential and business customers. They market straightforward, no‑contract plans with transparent pricing and no hidden fees. The company provides dedicated support across sales, technical, construction and billing channels and focuses on delivering fast, low‑latency connectivity and dependable uptime. Customers choose LiveOak for simple plans, clear pricing, and fiber‑grade performance.