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Social Support Specialist - Video Games - Remote at Keywords Studios - ApplyBlast

Social Support Specialist - Video Games - Remote

Keywords Studios

3 months ago

3.5 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Social Support Specialist for video games provides player assistance and community engagement remotely, handling inquiries and issues to ensure a positive gaming experience. The role is full-time, entry‑level within the Player Support department of a computer games company.

Responsibilities

Provide assistance to players via remote channels
Resolve game‑related technical and account issues
Escalate complex problems to development or specialist teams
Document support cases and maintain accurate records
Collaborate with product and community teams to improve player experience

Skills

About Keywords Studios

keywordsstudios.com

Headquarters

South Dublin, Ireland

Company Size

10001+ employees

Founded

1998

View Profile

Keywords Studios is a leading technical and creative solutions provider for the global video game industry. The company specializes in delivering a wide range of services including game development, localization, art creation, and player support, catering to projects of all sizes and complexities. With a commitment to high-quality solutions and a robust global presence, Keywords Studios partners with game developers to enhance their projects and ensure successful launches. Their comprehensive offerings are designed to meet the diverse needs of the gaming community across various platforms and markets.