Software Application Support Specialist (CAD)

Versaterm(5 days ago)

Ottawa, Ontario, CanadaOnsiteFull TimeMedior$60,000 - $80,000Customer Support

About this role

Versaterm is a global public safety solutions company that develops technological tools for law enforcement, forensic labs, schools, and other institutions. The company is focused on transforming public safety through innovative software solutions and dedicated support. The role involves supporting clients in the effective use of these software applications to enhance community safety.

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Required Skills

Troubleshooting
Customer Support
CRM
Software Support
Technical Support
Communication
Problem Solving
Windows
Mobile Apps
Bug Tracking

Qualifications

Bachelor’s degree in computer science or related field
2-3 years of experience in software support

About Versaterm

versaterm.com

Versaterm is a public safety technology company that delivers integrated software and services for law enforcement, emergency communications, and first responders — including CAD, records management, mobile/field solutions, 911/PSAP and analytics. For more than 47 years it has partnered with agencies to streamline workflows, improve officer safety, enhance transparency, and strengthen community trust. Versaterm emphasizes configurable, end-to-end platforms and professional services to support data-driven decision‑making and more efficient operations. Agencies choose Versaterm for its deep domain experience and focus on modernizing public safety systems.

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