Software Customer Experience (CX) Operations Manager
Idexx Laboratories(28 days ago)
About this role
A Software Customer Experience (CX) Operations Manager at IDEXX Veterinary Software leads operational excellence for a global CX organization supporting veterinary practices worldwide. The role focuses on building scalable systems, connecting platforms, and partnering with cross-functional leaders to enable consistent, data-driven customer experiences. This position reports to the Director Associate of CX Operations and includes oversight of a small CX systems team.
Required Skills
- Process Improvement
- Documentation
- Customer Feedback
- Quality Programs
- System Administration
- Platform Integration
- Reporting
- Auditing
- Data Analysis
- Change Management
+12 more
Qualifications
- Bachelor's Degree
- Lean Certification
- Six Sigma
- Agile Certification
- PMP
- CSM
About Idexx Laboratories
idexx.comEnhancing the health and well-being of pets, people, and livestock.
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