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Software Engineer – CCaaS Integration at Observe.AI - ApplyBlast

Software Engineer – CCaaS Integration

Observe.AI

2 months ago

2.6 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Medior

0 applicants

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About this role

The role involves direct client interaction to drive technical discovery, designing and implementing integrations between Observe.AI and customer CCaaS platforms, and delivering production‑ready solutions. The engineer will also mentor junior staff, handle escalations, and collaborate with cross‑functional teams to shape new product features.

Responsibilities

Interact with clients and drive technical discovery calls
Build and deploy CCaaS integration solutions
Guide junior engineers and handle customer escalations

Skills

About Observe.AI

observe.ai

Headquarters

Redwood City, California, United States

Company Size

201-500 employees

Founded

2017

View Profile

Observe.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.