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Software Engineer, Conversational Products & Agent Workflows at Klaviyo - ApplyBlast

Software Engineer, Conversational Products & Agent Workflows

Klaviyo

6 hours ago

3.3 on Glassdoor

Boston, Massachusetts, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Software Engineer, Conversational Products & Agent Workflows role at Klaviyo focuses on building scalable backend systems and AI-powered product experiences for the Customer Agent team. This position involves developing production agentic features, improving system reliability, and solving applied AI problems to enhance customer experiences at scale. The role requires collaboration with cross-functional partners and external customers to translate feedback into product improvements.

Responsibilities

Build reliable backend systems and APIs for AI-driven customer experiences
Develop production agentic features involving tool use and context management
Solve applied AI problems across retrieval, RAG, and hallucination mitigation

Skills

About Klaviyo

klaviyo.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.