Software Engineer II

TraceLink, Inc(28 days ago)

HybridFull TimeMedior$97,415 - $129,622 (estimated)Engineering

About this role

This role is a production support/engineering position responsible for investigating and resolving escalated customer and production issues, ensuring system reliability and performance. The person will collaborate with Product, QA, DevOps, and Support teams, produce technical documentation and RCA reports, and participate in on-call rotations. The role requires taking end-to-end ownership of incidents and recommending improvements to prevent future outages.

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Required Skills

Customer Issues
Production Triage
Debugging
Performance Tuning
Scalability
Reliability
Root Cause
Logs
Metrics
Tracing

+14 more

Qualifications

Bachelor's Degree in Computer Science or Engineering

About TraceLink, Inc

tracelink.com

TraceLink powers the world’s largest digital network for agentic supply chain orchestration, helping life sciences partners deliver medicines faster, safer, and more reliably to patients. Its cloud-based platform connects manufacturers, contract organizations, wholesalers, pharmacies and regulators to provide serialization, track-and-trace, regulatory compliance, end-to-end visibility and supply orchestration. TraceLink combines networked connectivity, data standards, analytics and automation to detect and resolve disruptions, enforce provenance and accelerate product launches across global, regulated supply chains. Life sciences companies rely on TraceLink for industry-tailored solutions and the scale to manage complex, compliance-driven distribution networks.