Software Engineer II
TraceLink, Inc
About this role
This role is a production support/engineering position responsible for investigating and resolving escalated customer and production issues, ensuring system reliability and performance. The person will collaborate with Product, QA, DevOps, and Support teams, produce technical documentation and RCA reports, and participate in on-call rotations. The role requires taking end-to-end ownership of incidents and recommending improvements to prevent future outages.
Skills
Qualifications
About TraceLink, Inc
tracelink.comTraceLink powers the world’s largest digital network for agentic supply chain orchestration, helping life sciences partners deliver medicines faster, safer, and more reliably to patients. Its cloud-based platform connects manufacturers, contract organizations, wholesalers, pharmacies and regulators to provide serialization, track-and-trace, regulatory compliance, end-to-end visibility and supply orchestration. TraceLink combines networked connectivity, data standards, analytics and automation to detect and resolve disruptions, enforce provenance and accelerate product launches across global, regulated supply chains. Life sciences companies rely on TraceLink for industry-tailored solutions and the scale to manage complex, compliance-driven distribution networks.
Recent company news
TraceLink Recognized on Fast Company's Next Big Things in Tech List
Oct 20, 2025
TraceLink Builds on Transformative 2025 to Scale Agentic Orchestration Across the Global Life Sciences Supply Chain in 2026
2 weeks ago
TraceLink Marks Five Years of Sustained Global Impact Through Corporate Grant Program
1 month ago
TraceLink Continues Rapid Growth and Completes Transformation into Platform Company in 2024
Jan 16, 2025
Rinus Strydom Joins TraceLink as Chief Revenue Officer
Aug 16, 2022
About TraceLink, Inc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for TraceLink, Inc.
Salary
$97k – $130k
per year
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