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Software Engineer, Support Foundations at Chime - ApplyBlast

Software Engineer, Support Foundations

Chime

3 months ago

San Francisco, CA

Hybrid

Full Time

Senior

2 applicants

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About this role

This role involves building and modernizing the infrastructure that powers Chime's member support interactions, including automated phone systems, in-app chatbots, and live chat routing. You will design and develop backend systems for AI-powered self-service tools, call summarization, and agent provisioning while collaborating with Product and Operations teams. The position requires designing scalable solutions, writing clean code, and participating in on-call rotations to ensure system reliability.

Responsibilities

Build and own systems handling voice calls, live chat, and agent routing
Develop conversational flows integrating LLMs for AI-powered self-service
Design systems for onboarding agents and ensuring accurate contact routing
Create pipelines and models for visibility into routing quality and operational health
Participate in on-call rotation to respond to incidents outside regular hours

Skills

Qualifications

BS in Computer Science or related field3+ years of software development experience

About Chime

chime.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Chime is a mobile-first fintech and neobank that offers simple, low-fee banking services through an app-first experience. It provides a Spending (checking) account with a Visa debit card, high-yield Savings, early direct deposit, fee-free overdraft via "SpotMe," and a Credit Builder program to help users establish credit. Chime’s accounts are FDIC-insured through partner banks, and its product focus is on automatic savings, transparent pricing, and enabling faster access to paychecks. Founded in 2013 and headquartered in San Francisco, Chime targets consumers who want a straightforward, digital-first alternative to traditional banks.