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Software Engineering MTS – Production Support & AI Automation at Salesforce - ApplyBlast

Software Engineering MTS – Production Support & AI Automation

Salesforce

10 hours ago

5.0 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves building the next generation of AI-powered engineering by solving real production challenges and developing intelligent automation to strengthen system reliability. The position offers hands-on guidance from senior mentors to help early-career software engineers grow into broader product and platform engineering roles. Candidates will investigate support cases, troubleshoot issues, and create tools to eliminate recurring manual work.

Responsibilities

Investigate and resolve support cases and production defects
Build automation for recurring tasks and AI agents
Develop AI workflows to classify cases and retrieve knowledge

Skills

About Salesforce

salesforce.com

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1996

View Profile

Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and AI agents drive customer success together on a unified AI, data, and Customer 360 platform. Its product portfolio includes Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, Slack, MuleSoft, and AgentExchange (formerly AppExchange), spanning industries from financial services to healthcare to retail. Businesses use Salesforce to manage customer relationships, automate workflows, deploy AI agents, and deliver personalized experiences at scale across every channel.

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