Usan
The Software QA Analyst at USAN will test and validate IVR call flows, customer portals, agent desktop and mobile applications, and other customer engagement software products. The role involves writing and executing test cases, reporting defects, and collaborating with development teams to improve software quality and functionality.
Headquarters
Norcross, Georgia, United States
Company Size
201-500 employees
Founded
1989
USAN is a cloud contact-center solutions firm and certified Amazon Connect Partner that helps businesses modernize customer service operations. They design and deploy AI-driven customer experience strategies—using conversational AI, automation, and analytics—to improve efficiency, reduce costs, and boost satisfaction. USAN offers implementation, integration, and managed services to migrate legacy centers to Amazon Connect and leverage AWS tooling. Their focus is on measurable outcomes and delivering real business results.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Usan.
Usan didn’t post a salary, so this is our estimate from similar listings.
6% below the average for this role