Software Support Analyst I
Mark43(9 months ago)
About this role
A Software Support Analyst at Mark43 is a front-line representative for the company, working with public safety agencies to ensure successful use and adoption of Mark43’s software suite. The role sits within a fast-growing GovTech organization and involves collaboration across teams to surface user insights and improve the overall product experience.
Required Skills
- Customer Support
- Troubleshooting
- Communication
- Research
- Multitasking
- Issue Tracking
- Salesforce
- Jira
- Microsoft Office
- Microsoft Teams
+5 more
About Mark43
mark43.comMark43 is a cloud-native public safety operations platform that helps police, fire, and EMS agencies work smarter, respond faster, and keep communities safer. Its integrated suite — including computer-aided dispatch (CAD), records management (RMS), mobile, evidence management, and analytics — streamlines workflows, improves interoperability, and delivers data-driven insights. Built for security, scalability, and modern user-centered design, Mark43 aims to reduce manual work, accelerate investigations, and improve operational performance for public safety organizations.
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