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© All Rights Reserved. ApplyBlast.com
penlink
The Software Support Analyst provides exceptional support to law enforcement clients by researching, resolving, and documenting support inquiries with speed and accuracy. This on-site role in Lincoln, NE involves troubleshooting software issues, managing client expectations, and collaborating with internal teams to drive solutions. The position requires strong communication skills and the ability to solve complex problems while maintaining positive client relationships.
Headquarters
Lincoln, Nebraska, United States
Company Size
201-500 employees
Founded
1986
PenLink provides communications‑intelligence and investigative software that simplifies and unifies digital and communications data to deliver precise, actionable insights for investigative teams. Their platform ingests and normalizes call detail records, location and mobile data, voice/data streams and social/network information, then offers link analysis, timelines, geospatial mapping, visualizations and reporting tailored to law enforcement, intelligence, public safety and corporate security. PenLink emphasizes auditability, chain‑of‑custody and compliance, and is used by agencies and organizations that require scalable, defensible tools to support lawful collection, analysis and evidence workflows.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for penlink.
penlink didn’t post a salary, so this is our estimate from similar listings.