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Software Support Engineer at Candescent - ApplyBlast

Software Support Engineer

Candescent

4 months ago

2.6 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

The Software Support Engineer I acts as a primary customer-facing technical resource for Candescent's Digital Insight Software Solutions, helping high-profile clients with onboarding, troubleshooting, and usage recommendations. This role involves managing case documentation, improving knowledge base resources, and collaborating with cross-functional teams to ensure successful customer outcomes and brand representation.

Responsibilities

Diagnose and resolve routine technical issues for Digital Insight solutions
Manage multiple customer cases and create accurate case documentation
Provide training and clear guidance to customers on supported platforms
Escalate complex issues with fully documented details to appropriate teams
Contribute to knowledge base articles and improve existing support content

Skills

Qualifications

Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyEquivalent practical experience

About Candescent

candescent.com

Company Size

1-10 employees

Founded

2024

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Candescent is an intelligent banking platform that powers adaptive, human-centered banking experiences by unifying data, channels, and real-time insight. The company serves banks, credit unions, and fintech partners with solutions spanning account opening, consumer and business banking, financial wellbeing, and identity security. Its platform and flagship product, Votiv, enable financial institutions to move beyond digital banking toward contextual, real-time intelligence.