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Software Support Engineer at Symbotic - ApplyBlast

Software Support Engineer

Symbotic

2 days ago

3.2 on Glassdoor

Andover, Massachusetts, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Software Support Engineer serves as a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. This role acts as a vital link between on-site operations and engineering teams, troubleshooting problems, optimizing system performance, and driving rapid resolution to ensure 24/7 system reliability. The position involves participating in a 10x7 operational support model with on-call rotations and hybrid work arrangements.

Responsibilities

Monitor and maintain critical automation systems to ensure 24/7 reliability
Triage and resolve production-impacting issues through technical escalation
Collaborate with engineering teams to optimize system performance and stability

Skills

About Symbotic

symbotic.com

Headquarters

Wilmington, Massachusetts, United States

Company Size

501-1000 employees

Founded

2007

View Profile

End-to-End A.I.-powered robotic warehouse automation system increases efficiency, speed and flexibility, while reducing labor needs and operating costs.