Solution Architect - Customer Care (SAP, Salesforce, EDI, ERP)
Smith & Nephew(3 months ago)
About this role
A Solution Architect – Customer Care at Smith+Nephew designs and implements integrated, scalable solutions to improve customer service across global contact centres. The role focuses on architecting end-to-end systems that support Order-to-Cash processes and enable real-time data exchange between CRM and ERP platforms. The position partners with cross-functional teams to simplify the IT landscape and drive business value through technology adoption.
Required Skills
- SAP S/4HANA
- SAP CPI
- SAP PI/PO
- Salesforce Service Cloud
- EDI
- Esker
- REST APIs
- SOAP APIs
- Middleware
- CTI
+6 more
Qualifications
- Bachelor's Degree in Computer Science or Related
- Master's Degree in Computer Science or Related
- Salesforce Service Cloud Consultant
- SAP Integration Associate
- TOGAF
About Smith & Nephew
smith-nephew.comSmith+Nephew is a global portfolio medical technology business. We design and make technology that takes the limits off living.
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