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Solution Engineer - Service Cloud at Salesforce - ApplyBlast

Solution Engineer - Service Cloud

Salesforce

3 months ago

5.0 on Glassdoor

Tokyo, Japan

Onsite

Full Time

Senior

0 applicants

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About this role

The Service Cloud Expert at Salesforce acts as a subject matter expert to remove technical objections regarding Service Cloud solutions, positioning the product effectively to prospects and customers. The role involves configuring visionary solutions, discussing system architecture, and collaborating with sales teams to establish credibility and drive revenue growth in specific industries. Candidates will also support marketing activities through demonstrations and contribute to the development of technical sales strategies.

Responsibilities

Present Service Cloud product offerings and architecture to prospects and customers
Configure and demonstrate visionary solutions tailored to customer business needs
Discuss and propose solution architecture including call center and back-office integration
Collaborate with sales teams and partners to deliver appropriate solutions
Conduct presentations and demonstrations at seminars and industry events

Skills

Qualifications

Experience in implementation or development of business application systemsExperience as a presales engineer or implementation consultantFluency in JapaneseBusiness Level EnglishKnowledge of Oracle or Microsoft CRM solutions

About Salesforce

salesforce.com

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1996

View Profile

Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and AI agents drive customer success together on a unified AI, data, and Customer 360 platform. Its product portfolio includes Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, Slack, MuleSoft, and AgentExchange (formerly AppExchange), spanning industries from financial services to healthcare to retail. Businesses use Salesforce to manage customer relationships, automate workflows, deploy AI agents, and deliver personalized experiences at scale across every channel.

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