Solution & Service Manager

The Solution & Service Manager leads and develops technical support for the DACH region, setting priorities, service standards, and workflows for the regional support team. The role involves coaching technical support engineers, managing escalations for complex customer and product issues, and defining and monitoring service KPIs to improve customer satisfaction and team efficiency. This position requires providing expert-level technical support for pre- and after-sales activities, building strong technical customer relationships, and coordinating local product tests and validations. The role also includes planning product launches, technical training, and workshops, as well as collaborating with sales, product management, and R&D teams to ensure consistent technical solutions and continuous improvements.