Extend
As a Senior Self-Service Architect at Extend, you will lead post-sales technical implementations for retail merchants, managing complex integrations and onboarding experiences from discovery to go-live. The role involves establishing technical documentation, building reusable integration assets, and pre-launch QA to ensure seamless connectivity with large-scale merchant systems. You will act as the primary technical point of contact, collaborating with engineering teams to drive operational efficiency through AI and automation opportunities.
Headquarters
San Francisco, California, United States
Company Size
201-500 employees
Founded
2019
Extend is a personalized shopper operations platform that helps merchants turn shopper behavior into operational and financial advantage through dynamic perks and policies. Its unified platform covers shopper intelligence, behavior-based returns and exchanges, shipping protection, and product protection — all powered by data-driven fraud management and claim automation. Merchants use Extend to boost customer loyalty, improve margins, drive operational efficiency, and acquire new customers across industries from apparel to furniture.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Extend.
18% below the average for this role
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