Solutions Architect - Salesforce
Decagon(1 month ago)
About this role
Decagon is seeking a strategic and highly technical Salesforce Architect to define and design Salesforce solutions, focusing on Service Cloud and ticketing workflows. The role involves working closely with clients and internal teams to create scalable, integrated, and innovative support systems within the Salesforce ecosystem. This pioneering position plays a key part in shaping the company’s offerings and supporting complex customer support operations.
Required Skills
- Salesforce
- Service Cloud
- API Integration
- System Architecture
- Automation
- Middleware
- Apex
- Data Modeling
- CRM
- System Integration
About Decagon
decagon.aiDecagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.
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