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Solutions Consultant (CCaaS) at Accenture - ApplyBlast

Solutions Consultant (CCaaS)

Accenture

5 months ago

3.9 on Glassdoor

Toronto, Ontario

Onsite

Full Time

Senior

0 applicants

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About this role

A hands-on Solution Consultant designs and delivers next generation contact center and agentic AI experiences on NiCE CXone and Cognigy, with growing depth in Agentic AI platforms.

Responsibilities

Lead solution design for CCaaS and agentic AI workstream on NiCE CXone and Cognigy
Architect agentic AI experiences and conversational flows
Translate business requirements into technical designs
Configure and oversee build of CXone Studio scripts and Cognigy flows
Drive integration with CRM, WFM, and enterprise systems

Skills

Qualifications

Bachelor's degreeCloud Architecture knowledgeREST APIs knowledgeIntegration patterns knowledgeContact center KPIs understanding

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.