Solutions Engineer, AI Pilots
Talkdesk(2 months ago)
About this role
The Solutions Engineer, AI Pilots at Talkdesk drives adoption and deployment of agentic AI products for enterprise customers by guiding trials, proofs of value, and technical integrations. The role bridges customers, global system integrators, and internal Product and Sales teams to translate AI technology into measurable business outcomes and accelerate contract value growth. It also involves creating and maintaining AI content, representing Talkdesk externally, and advising on security, compliance, and governance for AI solutions.
Required Skills
- Trial Consulting
- Value Realization
- Content Management
- Thought Leadership
- Technical Discussions
- Cross-Functional Collaboration
- Security Compliance
- Technical Authority
- Demonstrations
- Presentation Skills
+4 more
Qualifications
- BS in Computer Science
- BS in Software Engineering
- BS in MIS
- Equivalent Work Experience
About Talkdesk
talkdesk.comTalkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.