Solutions Engineer, AI Pilots

Talkdesk

3 months ago

3.2 on Glassdoor

Palo Alto, CA

Onsite

Full Time

Medior

0 applicants

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About this role

The Solutions Engineer, AI Pilots at Talkdesk drives adoption and deployment of agentic AI products for enterprise customers by guiding trials, proofs of value, and technical integrations. The role bridges customers, global system integrators, and internal Product and Sales teams to translate AI technology into measurable business outcomes and accelerate contract value growth. It also involves creating and maintaining AI content, representing Talkdesk externally, and advising on security, compliance, and governance for AI solutions.

Skills

Qualifications

BS in Computer ScienceBS in Software EngineeringBS in MISEquivalent Work Experience

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.