Solutions Engineer, AI Pilots

Talkdesk(2 months ago)

Palo Alto, CAOnsiteFull TimeMedior$137,000 - $205,000Solutions Engineering

About this role

The Solutions Engineer, AI Pilots will drive adoption and successful deployment of Talkdesk’s agentic AI products for enterprise customers, helping trials convert to production and accelerating ACV growth. This role serves as a technical bridge between customers, global system integrators, and internal product and sales teams, translating AI technology into clear business outcomes. The role requires strong domain knowledge of generative and agentic AI and the ability to represent Talkdesk externally at events and technical workshops.

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Required Skills

Trial Consulting
Value Realization
AI Content
Thought Leadership
Technical Discussions
Cross Functional
Security Compliance
Technical Authority
Solution Demonstrations
Presentation Skills

+10 more

Qualifications

B.S. Computer Science
B.S. Software Engineering
B.S. MIS
3-5 Years Experience

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.