Solutions Engineer - Healthcare & Life Sciences (East)

Talkdesk(6 months ago)

HybridFull TimeMedior$144,000 - $235,000Sales Engineering

About this role

The Healthcare & Life Sciences Solutions Engineer at Talkdesk is a strategic, industry-focused role that partners with Sales to position the company’s AI-powered contact center and CX solutions for healthcare organizations. The role requires deep knowledge of healthcare environments, regulations, and patient engagement to build trust and demonstrate business value. The SE supports engagements across the full customer lifecycle from pre-sales technical qualification to post-sale expansion and executive-level discussions.

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Required Skills

Healthcare Expertise
Solution Architecture
Presentation Delivery
Technical Discovery
Pilot Management
RFP Responses
Product Feedback
SOW Scoping
Sales Support
Regulatory Compliance

+5 more

Qualifications

B.S. Computer Science
B.S. Software Engineering
B.S. MIS

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.