Solutions Engineer - LATAM

Intercom(5 days ago)

HybridFull TimeSenior$146,750 - $193,500Customer Solutions

About this role

Intercom is seeking a Solutions Engineer to engage with customers as a trusted advisor, demonstrating the value of AI-powered solutions through technical discovery, tailored presentations, and collaboration with product and engineering teams. The role involves pre-sales engagement, designing Proof of Concepts, and addressing complex security and RFP questions to ensure customer success.

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Required Skills

Technical Discovery
Solution Design
Pre-sales Support
Customer Engagement
Security Questions
Proof of Concepts
Product Feedback
Communication
Problem Solving
Collaboration

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.

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