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© All Rights Reserved. ApplyBlast.com
Serval
The Solutions Engineer - Mid-Market at Serval will lead the technical pre-sales cycle for strategic enterprise customers, earning trust and proving the AI-native service management platform's value to sophisticated IT and security buyers. This founding role involves defining world-class solutions architecture, running technical evaluations, and building the foundational toolkit for the future solutions engineering team. The position requires deep technical expertise in modern IT stacks, security, and AI automation to drive successful pilot implementations and handoffs.
Serval is the AI-native Enterprise Service Management (ESM) platform built for the AI era. It automates employee requests, onboarding and offboarding, just-in-time access, and IT help desk resolution using AI-powered agents. Serval offers full-stack ITSM capabilities — including incident, problem, and change management — and can also serve as an automation layer on top of existing ITSMs like ServiceNow and Jira Service Management.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Serval.