Spa Concierge (Front Desk)

The Spa Concierge Specialist is the primary in-person and phone contact for guests at a resort spa and retail boutique, representing the spa’s brand in a fast-paced casino environment. The role emphasizes delivering elevated guest experiences and maintaining departmental integrity, while supporting overall operations and financial objectives. The position reports to the Supervisor Spa & Concierge and interacts with multiple teams to uphold service standards.