Spc I, BT Support

Provides local technical support for IT infrastructure and end-user devices (workstations, laptops, mobile devices, printers, and network equipment) while acting as the on-site escalation contact for the Business Technology support teams. Serves as the local corporate BT representative to answer IT questions and train staff on using the enterprise ticketing and support processes. Coordinates imaging, deployments, warranty/third-party repairs, and ensures adherence to software/hardware standards and security policies.