Special Operations Representative

Loadsmart(20 days ago)

RemoteFull TimeJunior$40,620 - $54,701 (estimated)Operations

About this role

Loadsmart is hiring a Load Management Representative to support freight operations by tracking carrier activity and keeping customers informed. The role sits within a global logistics technology company and focuses on maintaining a high-quality customer experience while coordinating shipment visibility. The position follows a set schedule aligned to Central Time and works with customer transportation systems to maintain accurate shipment status.

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Required Skills

Customer Service
Load Tracking
Carrier Communication
Shipment Tracing
Issue Resolution
SLA Support
TMS Updates
Stakeholder Reporting
Phone Support
Email Support

+6 more

About Loadsmart

loadsmart.com

Loadsmart is a digital freight and logistics company that combines freight brokerage services with transportation software to help shippers, carriers, and warehouses move more with less. Its product suite includes ShipperGuide (TMS) and CarrierGuide, managed transportation, dock & yard solutions, and brokerage for FTL/LTL capacity, all backed by data-driven pricing, automation, and real-time visibility. Loadsmart targets enterprise and carrier customers with API integrations and managed services to streamline routing, capacity, and execution across the supply chain.