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Specialist, Chatbot and Digital Adoption at Nanyang Technological University - ApplyBlast

Specialist, Chatbot and Digital Adoption

Nanyang Technological University

5 months ago

4.0 on Glassdoor

Singapore

Onsite

Full Time

Senior

0 applicants

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About this role

The Specialist, Chatbot and Digital Adoption drives the operational strategy for chatbot frameworks and digital adoption platforms to align with organizational goals. This role involves collaborating with cross-functional teams to streamline workflows, optimize user experiences, and maximize the return on technology investments.

Responsibilities

Execute operational strategy for chatbot frameworks and digital adoption platforms
Collaborate with cross-functional teams to map customer journeys and manage logic flows
Drive change programs to ensure seamless transitions during technology rollouts
Leverage analytics to monitor user interactions and identify areas for improvement
Track platform KPIs and convert raw data into actionable business dashboards

Skills

Qualifications

BS in Computer ScienceBS in Information TechnologyBS in Business Administration

About Nanyang Technological University

ntu.edu.sg

Headquarters

Singapore, Central Region, Singapore

Company Size

10001+ employees

Founded

1990

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Nanyang Technological University is one of the top universities in Singapore offering undergraduate and postgraduate education in engineering, business, science, humanities, arts, social sciences, education and medicine.